Shipping & Delivery Info & Policies
All PJP products are handmade and made to order. Custom orders are subject to longer processing times. This will be disclosed upon purchase if applicable.
Our current processing time is: 5 business days
All domestic orders are shipped via USPS unless the UPS shipping upgraded is selected at checkout. Tracking information will be provided via email once your order is on the way. You may also access tracking information via your PJP online account.
Where's my Order?
If you shopped on puddlejumperpups.com and have an account with us you can find your order info here.
If you ordered with us through our Etsy site you will find your order info here.
If you have any other questions or concerns that are not addressed on this page please feel free to reach out to us at email@example.com. We are available to help you M-F during regular business hours.
Shipment or Delivery Issues
This happens sometimes. Packages get lost, stolen, or damaged in the mail. We understand this but rely on our customers to communicate such issues to us as quickly as possible. We ask that buyers notify us within 7 days of the expected delivery date for a reshipment/refund solution to be considered. Reshipment and/or refunds are not guaranteed. Solutions are offered on a case-by-case basis.
Please understand USPS is experiencing delays nationwide due to the historic volume of e-commerce packages alongside labor shortages due to the residual effects of COVID. USPS has implemented new service standards for all First-Class Mail. We do our very best to ship all packages as quickly as possible.
Import Taxes, Fees, & VAT Disclaimer
Recipients of an international shipment from PJP may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for the customs clearance may be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. We comply with all local and international customs regulations and all forms will be completed with accurate package contents and value. When customs clearance procedures are required; it can cause delays beyond our original delivery estimates.
International Mail Service Suspensions
Unfortunately USPS has suspended international mail acceptance for multiple countries due to impacts related to Covid-19.