Welcome

Hi, my name is Bretta Farina and I own Puddle Jumper Pups! My company
prides itself on making durable, yet fashionable dog collars. All of our
dogwear is handmade from beautiful, hip fabrics that will be sure to spice
up any pup’s wardrobe!

I originally started Puddle Jumper Pups after unsuccessfully trying to find
the perfect combo of stylish, yet durable collars for my own dogs, Millie
and Otto. It seemed I could only find either cute, yet flimsy collars or
“durable” styles that were anything but attractive. Puddle Jumper Pups
collars are made from heavy duty hardware including: extra-strong nylon
webbing, stainless steel welded D-rings, and contoured side-release
buckles.

Our products are very strong, but not indestructible. We do not recommend using our products to leave your dog on a tie out leash or attached to any permanent fixture unattended. Any damages caused to property caused while allowing your dog to remain unattended while wearing our products are not the responsibility of PJP.

Apart from being extremely durable, our collars are also made using some of the most fashion-forward fabrics. Some examples include: designer chevron,
polka dots, argyle, houndstooth, paisley, damask, and much more! Each and
every collar is handmade and shipped to you within days of placing your
order. You can also personalize your collar with a custom monogram of your
choice. Visit our Puddle Jumper Pups’ shop on Etsy and check it out!

Payments

Puddle Jumper Pups accepts Credit/Debit cards through Etsy's direct checkout as well as Paypal.

Shipping

DOMESTIC ORDERS: All domestic orders are shipped USPS First Class mail unless otherwise specified.

INTERNATIONAL ORDERS: All international orders are shipped via USPS International First Class mail unless otherwise specified.

>>>>Recipients of an international shipment from PJP may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. We comply with all local and international customs regulations and all forms will be completed with accurate package contents and value. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.<<<<

UPGRADED SHIPPING: If you would like to upgrade your shipping please make arrangements with me via Etsy message prior to placeing your order with us. Additional fees will apply for upgraded shipping.

TRACKING YOUR ORDER: You will receive an email with a tracking number when your order has been completed. You can track your package via USPS.

SHIPMENT OR DELIVERY ISSUES??: We know this happens sometimes. Packages get lost, stolen, or damaged in the mail. We understand this, but rely on our customers to communicate such issues to us as quickly as possible. We ask that buyers notify us within 7 days of the expected delivery date for a refund/re-shipping solution to be considered. If you do not contact us within the 7 days window we may not be able to help you with these issues. Please contact us via Etsy message with any issues and/or questions about this policy.


***Shipping prices are set to reflect actual shipping costs plus materials. If you have a question regarding shipping, please contact me via Etsy message PRIOR to placing your order.

Puddle Jumper Pups has a primary location in Grovetown, GA. Some items will also ship from other locations in TN, GA and IN. If you have questions regarding shipping speeds or processing times, please contact us via Etsy message.


Please make sure you have submitted your order correctly, sizing charts have been made available in all of our listings. Changes to order must be made within 24 hours of order being placed . Please contact us via Etsy message for any updates to your order within this time frame.

If your order is submitted incomplete (i.e. Without notation of patterns and sizes etc) we will message you via etsy message one time. If we do not receive a response from you within 48 hours we will be forced to cancel your order.



NECK MEASUREMENT:
-Measurements are the responsibility of the BUYER. We are not able to measure your dog's neck for you, so please make sure to do this accurately!
-SEE THE SUPPLIED MEASUREMENT GUIDE in listing pics for detailed instructions on measuring your dog's current collar.
-You can also get the same measurement by wrapping a fabric tape measure around your dog's neck to get the neck circumference.
-If the measurement is submitted incorrectly, this will fall back on the buyer. We work off of the information that is submitted with your order, so please be careful when submitting this information!
-If you have questions or concerns about your measurement, please contact the shop PRIOR to submitting your order.

Returns & Exchanges

I gladly accept exchanges and cancellations

Just contact me within: 5 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

I don't accept returns

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Returns and exchange details

Items without monogramming can be exchanged within 5 business days of delivery. Delivery dates are determined by the USPS tracking attached to your order. The item(s) being exchanged MUST be in new/unused condition. Buyer is responsible for return shipping. Please arrange exchanges with us prior to sending your item back. Items sent back prior to exchange arrangements being may or may not be exchanged. Order cancellations can be made only up to 24 hours after purchased.

Monogrammed items are not able to be returned. All custom sizes are final sale.

Damaged/defective merchandise can be returned/exchanged within 30 days of receipt date.

***Please contact the shop via Etsy message to initiate exchange process.

Additional

RECOMMENDED WASHING INSTRUCTIONS:
-Wash on delicate with like colors.
-Lay flat to dry.
-Do not bleach.

Frequently Asked Questions

How long does it take for my order to ship?

Our normal processing time is 3-10 business days. We do our very best to ship out before all estimated ship dates.

Do you offer exchanges?

We do. Items without monogramming can be exchanged within 5 business days of delivery. Please arrange exchanges with us prior to sending your item back. Monogramming and custom sizes are final sale. Please contact the shop via Etsy message to initiate exchange process.

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