☝☝ Our sizing chart can be found by clicking through the pictures above ☝☝
All PJP items are handmade-to-order specifically for your pet. For maximum durability, all PJP products are sewn using industrial sewing machines. Our collars, leashes, & harnesses are made using heavy-duty nylon, welded D-rings, & top-quality side release buckles.
Thanks for shopping with PJP! We can’t wait to outfit your pup!
➣Our sizing may or may not be similar to other brands. Please check your dog’s neck measurement and compare to the above sizing chart before selecting a size.
➣Our processing time is 3-10 business days. Most of the time we are able to send orders out a few business days before the end of the processing time. If you are concerned about receiving your order in time for a special event please send us a message prior to placing your order and we will be happy to discuss shipping options with you.
✂✂✂Please keep in mind that pattern placement varies. Because our items are made-to-order you will not be receiving the exact sample pictured. Regardless, all items ordered under this listing will be made from the exact same fabric pictured, however the exact orientation of the pattern may appear slightly different. If you would like a particular portion of the fabric isolated please include this request in the notes section at checkout.
-All collars pictured in the single collar listings are size XL (1.5”). If you order a collar smaller in width you will see slightly less of the pattern. We choose our fabrics with this in mind and look great on all sizes!
Puddle Jumper Pups accepts Credit/Debit cards through Etsy's direct checkout as well as Paypal.
DOMESTIC ORDERS: All domestic orders are shipped USPS First Class mail unless otherwise specified.
INTERNATIONAL ORDERS: All international orders are shipped via USPS International First Class mail unless otherwise specified.
>>>>Recipients of an international shipment from PJP may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. We comply with all local and international customs regulations and all forms will be completed with accurate package contents and value. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.<<<<
UPGRADED SHIPPING: If you would like to upgrade your shipping please make arrangements with me via Etsy message prior to placeing your order with us. Additional fees will apply for upgraded shipping.
TRACKING YOUR ORDER: You will receive an email with a tracking number when your order has been completed. You can track your package via USPS.
SHIPMENT OR DELIVERY ISSUES??: We know this happens sometimes. Packages get lost, stolen, or damaged in the mail. We understand this, but rely on our customers to communicate such issues to us as quickly as possible. We ask that buyers notify us within 7 days of the expected delivery date for a refund/re-shipping solution to be considered. If you do not contact us within the 7 days window we may not be able to help you with these issues. Please contact us via Etsy message with any issues and/or questions about this policy.
***Shipping prices are set to reflect actual shipping costs plus materials. If you have a question regarding shipping, please contact me via Etsy message PRIOR to placing your order.
Puddle Jumper Pups has a primary location in Grovetown, GA. Some items will also ship from other locations in TN, GA and IN. If you have questions regarding shipping speeds or processing times, please contact us via Etsy message.
Please make sure you have submitted your order correctly, sizing charts have been made available in all of our listings. Changes to order must be made within 24 hours of order being placed . Please contact us via Etsy message for any updates to your order within this time frame.
If your order is submitted incomplete (i.e. Without notation of patterns and sizes etc) we will message you via etsy message one time. If we do not receive a response from you within 48 hours we will be forced to cancel your order.
-Measurements are the responsibility of the BUYER. We are not able to measure your dog's neck for you, so please make sure to do this accurately!
-SEE THE SUPPLIED MEASUREMENT GUIDE in listing pics for detailed instructions on measuring your dog's current collar.
-You can also get the same measurement by wrapping a fabric tape measure around your dog's neck to get the neck circumference.
-If the measurement is submitted incorrectly, this will fall back on the buyer. We work off of the information that is submitted with your order, so please be careful when submitting this information!
-If you have questions or concerns about your measurement, please contact the shop PRIOR to submitting your order.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Items without monogramming can be exchanged within 5 business days of delivery. Delivery dates are determined by the USPS tracking attached to your order. The item(s) being exchanged MUST be in new/unused condition. Buyer is responsible for return shipping. Please arrange exchanges with us prior to sending your item back. Items sent back prior to exchange arrangements being may or may not be exchanged. Order cancellations can be made only up to 24 hours after purchased.
Monogrammed items are not able to be returned. All custom sizes are final sale.
Damaged/defective merchandise can be returned/exchanged within 30 days of receipt date.
***Please contact the shop via Etsy message to initiate exchange process.
Our normal processing time is 3-10 business days. We do our very best to ship out before all estimated ship dates.
We do. Items without monogramming can be exchanged within 5 business days of delivery. Please arrange exchanges with us prior to sending your item back. Monogramming and custom sizes are final sale. Please contact the shop via Etsy message to initiate exchange process.
Absolutely. Our recommended washing instructions are as follows:
-Wash on delicate with like colors.
-Lay flat to dry.
-Do not bleach.
We absolutely do! You can find our available leashes in the "Leashes" section of our shop.
We’re sorry to hear this! Although our error rate is low, mistakes do sometimes happen. Please send us a message as soon as your order arrives for us to sort out any issues you are having.