☝☝ Our sizing chart can be found by clicking through the pictures above ☝☝
All PJP items are handmade-to-order specifically for your pet. For maximum durability all PJP products are sewn using industrial sewing machines. Our collars, leashes, & harnesses are made using heavy duty nylon, welded D-rings, & top-quality side release buckles.
Thanks for shopping with PJP! We can’t wait to outfit your pup!
➣Our sizing may or may not be similar to other brands. Please check your dog’s neck measurement and compare to the above sizing chart before selecting a size.
➣Our processing time is 3-10 business days. Most of the time we are able to send orders out a few business days before the end of the processing time. If you are concerned about receiving your order in time for a special event please send us a message prior to placing your order and we will be happy to discuss shipping options with you.
➣Please be sure of the patterns/sizes that you will be needing prior to placing your order. During the Christmas season we may not be able to edit your order, as we will be processing orders as quickly as possible. If you ordered an incorrect size or pattern please contact us within 24 hours. Orders submitted incorrectly or without all the necessary info will be subject to cancellation.
✂✂✂Please keep in mind that pattern placement varies. Because our items are made-to-order you will not be receiving the exact sample pictured. Regardless, all items ordered under this listing will be made from the exact same fabric pictured, however the exact orientation of the pattern may appear slightly different. If you would like a particular portion of the fabric isolated please include this request in the notes section at checkout.
-All collars pictured in the single collar listings are size XL (1.5”). If you order a collar smaller in width you will see slightly less of the pattern. We choose our fabrics with this in mind and look great on all sizes!
We LOVE custom orders! Have an idea or request for custom fabric or sizing? Send us a message! We will be happy to brainstorm with you and bring your ideas to life!
☂Did you know that all our collars, leashes, & harnesses can be easily laundered? For best results: wash on cold using a mild detergent & lay flat to dry.
☆☆☆ FAQs ☆☆☆
Q.How do i know what size to purchase my dog?
A. You can refer to our sizing chart below. This chart is also available to view in all of our listings.
Q. What if my dog is in between sizes found on your sizing chart?
A. Good news! We offer custom sizing at no additional charge! We understand dogs come in all shapes and sizes. If your dog needs a custom size, please send us a message before purchasing and we will be happy to work with you to create a custom size just for your pup!
Q. What size do i need for a puppy?
A. We created our " Grow with Me" Puppy Package with this exact purpose in mind! This will help you have to take the guess work out of buying collars for the puppy. This package includes 3 collars of various sizes as well as a leash. We also provide helpful tips as to what size your particular pup will need. You can find this package in the "PACKAGES" section of our shop!
Q. How do i measure my docks neck?
A. There are two ways you can measure your dogs neck.
1. Wrap a tape measure around your dogs neck and note the measurement when the tape is comfortably adjusted around their neck ( not too loose, not too tight)
2. Lay your dogs current collar out ( adjusted at desired length) next to a tape measure or ruler.
*You will need to note the measurement from the very end of the female end to the beginning of the prongs on the male end. You will not need to include the prongs in your final measurement.
Q. Can i wash your collars?
A. All of our collars, leashes, harnesses are washable and do not shrink. For best results: Wash on cold with like colors & lay flat to dry. Iron lightly when needed.
Q. When will my item ship?
A. You will be able to locate you estimated ship date on your electronic receipt. Our items are processed in 3-10 business days.
Q. How long will my item take to deliver?
A. All orders are shipped USPS First Class unless otherwise requested (additional fees may apply). USPS estimates 2-5 business days for delivery with First Class.
Q. Why does my item not look exactly like the one in your shop pictures?
A. Please keep in mind , all shop photos are taken using an XL( 1.5") collar unless otherwise specified. Please also keep in mind that pattern placement varies. Because our items are made-to-order you will not be receiving the exact sample pictured. Regardless, all items ordered under this listing will be made from the exact same fabric pictured, however the exact orientation of the pattern may appear slightly different. If you would like a particular portion of the fabric isolated please include this request in the notes section at checkout.
Q. Do you offer wholesale?
A. We do accept wholesale orders and we always ask you to contact us for terms and pricing. Please contact us at wholesale [!at] puddlejumperpups.com for info.
Q. Do you offer coupons?
A. Periodically we do offer coupons on our products. Please visit on Facebook to stay in touch with us and receive coupon codes! Most of our coupon codes are announced via Facebook only, so please make sure you are signed up to receive notifications!
Q. Can i return or exchange my item if it does not fit?
A. Items without monogramming can be exchanged within 14 days of receiving your item(determined by USPS delivery tracking). The Item(s) being exchanged must be in new/unused condition. At this time our monogrammed items are not able to be returned.
Q. Do you have a physical store?
A. Right now do not currently have our own physical store but we would love to have one in the future! Our products are featured in many local shops and boutiques throughout the country and overseas.
☛ Can’t decide on just one? Check out our “Buy 2 Get 1 Free” Deal!
☛ Now that you’ve picked a collar (or two, or three!), don’t forget to add a matching leash to your order here: ☟ https://www.etsy.com/listing/117466892/any-leash-made-from-any-fabric-in-our?ref=shop_home_active_3
☛ Have a growing puppy on your hands? Be ready for all stages of growth in one purchase with our Puppy Package here! ☟ https://www.etsy.com/listing/200963406/grow-with-me-puppy-package-includes-3?ref=shop_home_active_3
☛ Do you have more than one pup to spoil? We have deals just for you! Check out our packages for two and three dogs!
two - https://www.etsy.com/listing/151918835/two-dog-package-2-collars-2-leashes?ref=shop_home_active_10
three - https://www.etsy.com/listing/151914928/three-dog-package-3-collars-3-leashes?ref=shop_home_active_9
☛ And for all those pups who need a little jazz in their wardrobe, check out our Diva and Dapper Dog packages that include a collar, leash, and either a flower, bow tie, or girly bow!
Diva - https://www.etsy.com/listing/159023263/diva-dog-package-includes-collar-leash?ref=shop_home_active_6
Dapper - https://www.etsy.com/listing/159013918/dapper-dog-package-includes-collar-leash?ref=shop_home_active_7
♥♥♥Want to get to know us better? Like us on FB! We love to hear from our satisfied "pupstomers"! We also post regular coupons and sales there!
Puddle Jumper Pups accepts Credit/Debit cards through Etsy's direct checkout as well as Paypal.
DOMESTIC ORDERS: All domestic orders are shipped USPS First Class mail unless otherwise specified.
INTERNATIONAL ORDERS: All international orders are shipped via USPS International First Class mail unless otherwise specified.
>>>>Recipients of an international shipment from PJP may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. We comply with all local and international customs regulations and all forms will be completed with accurate package contents and value. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.<<<<
UPGRADED SHIPPING: If you would like to upgrade your shipping please make arrangements with me via Etsy message prior to placeing your order with us. Additional fees will apply for upgraded shipping.
TRACKING YOUR ORDER: You will receive an email with a tracking number when your order has been completed. You can track your package via USPS.
SHIPMENT OR DELIVERY ISSUES??: We know this happens sometimes. Packages get lost, stolen, or damaged in the mail. We understand this, but rely on our customers to communicate such issues to us as quickly as possible. We ask that buyers notify us within 7 days of the expected delivery date for a refund/re-shipping solution to be considered. If you do not contact us within the 7 days window we may not be able to help you with these issues. Please contact us via Etsy message with any issues and/or questions about this policy.
***Shipping prices are set to reflect actual shipping costs plus materials. If you have a question regarding shipping, please contact me via Etsy message PRIOR to placing your order.
Puddle Jumper Pups has a primary location in Grovetown, GA. Some items will also ship from other locations in TN, GA and IN. If you have questions regarding shipping speeds or processing times, please contact us via Etsy message.
Please make sure you have submitted your order correctly, sizing charts have been made available in all of our listings. Changes to order must be made within 24 hours of order being placed . Please contact us via Etsy message for any updates to your order within this time frame.
If your order is submitted incomplete (i.e. Without notation of patterns and sizes etc) we will message you via etsy message one time. If we do not receive a response from you within 48 hours we will be forced to cancel your order.
-Measurements are the responsibility of the BUYER. We are not able to measure your dog's neck for you, so please make sure to do this accurately!
-SEE THE SUPPLIED MEASUREMENT GUIDE in listing pics for detailed instructions on measuring your dog's current collar.
-You can also get the same measurement by wrapping a fabric tape measure around your dog's neck to get the neck circumference.
-If the measurement is submitted incorrectly, this will fall back on the buyer. We work off of the information that is submitted with your order, so please be careful when submitting this information!
-If you have questions or concerns about your measurement, please contact the shop PRIOR to submitting your order.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Items without monogramming can be exchanged within 5 business days of delivery. Delivery dates are determined by the USPS tracking attached to your order. The item(s) being exchanged MUST be in new/unused condition. Buyer is responsible for return shipping. Please arrange exchanges with us prior to sending your item back. Items sent back prior to exchange arrangements being may or may not be exchanged. Order cancellations can be made only up to 24 hours after purchased.
Monogrammed items are not able to be returned. All custom sizes are final sale.
Damaged/defective merchandise can be returned/exchanged within 30 days of receipt date.
***Please contact the shop via Etsy message to initiate exchange process.
RECOMMENDED WASHING INSTRUCTIONS:
-Wash on delicate with like colors.
-Lay flat to dry.
-Do not bleach.
Our normal processing time is 3-10 business days. We do our very best to ship out before all estimated ship dates.
We do. Items without monogramming can be exchanged within 5 business days of delivery. Please arrange exchanges with us prior to sending your item back. Monogramming and custom sizes are final sale. Please contact the shop via Etsy message to initiate exchange process.